virtwire 挂了，取消订单能退款么？

挂了好几天了，说是什么上游供应商的问题。 取消订单能退款么？

答:同受影响， nodequery 上显示宕机将近 4 天，我在考虑到 9 月份期是否要换别家。

30/06/2016 00:26 PDT

Hello,

Unfortunately, Due to our upstream provider's (Fevvo, Inc) issues, our servers are now unconnectable.

Every effort is been put into getting them back online or data retrieved and moved to a new server.

At current we have no ETA on the downtime on the affected nodes.

All information perdinant to the situation will be posted within this announcement and/or by email when we have it.

Sorry for any inconveneinces caused. but, this situation is far outside of our control.

VirtWire Global.
答:他们的客服态度真的非常差。恢复遥遥无期啊。